Knowledge Base

Knowledge Base

The Knowledge Base has 326 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

KnowledgeBase

  1. General Questions
  2. Can I trial a PowerPack Add-On?
  3. How do I find a record's GUID or unique ID?
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  1. PowerAttachment
  2. Using PowerAttachment Can PowerAttachment move attachments from incoming email activities?
  3. Using PowerAttachment Does PowerAttachment work with notes?
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  1. PowerAutoNumber
  2. Frequently Asked Questions Can I have more than one PowerAutoNumber on a record?
  3. Using PowerAutoNumber Can I number existing records in my CRM with PowerAutoNumber?
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  1. PowerBarcode
  2. Using PowerBarcode How do I create a barcode token?
  3. Using PowerBarcode How do I create a barcode?
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  1. PowerCalendar
  2. Using PowerCalendar Can I add activities for other team members from the calendar?
  3. Frequently Asked Questions Does PowerCalendar work with custom activities?
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  1. PowerCharge
  2. Using PowerCharge Can I Import historical data?
  3. Using PowerCharge Can I re-run a previous charge?
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  1. PowerChat
  2. Frequently Asked Questions Can a user answer more than one chat at a time?
  3. Frequently Asked Questions Is there a limit to how many PowerChat agents you can create?
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  1. PowerEmail
  2. Frequently Asked Questions Do I have to show an image to track if an e-mail is open?
  3. Frequently Asked Questions Does PowerEmail track all emails sent from CRM?
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  1. PowerFind
  2. Importing PowerFind How do I import an add-on?
  3. Importing PowerFind How do I register the add-on?
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  1. PowerGlobalSearch
  2. Frequently Asked Questions Can I add more columns to the main search window?
  3. Using PowerGlobalSearch Can I add PowerGlobalSearch to other navigation menus?
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  1. PowerGrid
  2. Frequently Asked Questions Can I add or delete records from the PowerGrid grid?
  3. Frequently Asked Questions Can I add PowerGrid to other menus in CRM?
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  1. PowerHashTag
  2. Using PowerHashTag Can I bulk edit PowerHashTag on records?
  1. PowerKB
  2. Frequently Asked Questions Do I need Parature to use PowerKB for Parature?
  3. Using PowerKB How do I add PowerParature to my entity form?
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  1. PowerLastActivity
  2. Frequently Asked Questions Can the PowerLastActivity solution handle a high volume of activities? If so, is there a cap to the number of activities that the solution can handle?
  3. Frequently Asked Questions Do custom activities work with the PowerLastActivity solution?
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  1. PowerMailChimp
  2. Using PowerMailChimp Can I just add HTML code to the template area of the blast?
  3. Using PowerMailChimp Can I send my email blast to more than one type of entity?
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  1. PowerMap
  2. Using PowerMap Can I add PowerMap to a dashboard?
  3. Using PowerMap Can I view PowerMap on a mobile device?
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  1. PowerMerge
  2. Frequently Asked Questions Why can't I see my view in the list of views?
  3. Frequently Asked Questions Why can't I select all the check boxes for the "Merge Based On" when setting up my duplicate check?
  1. PowerNurture
  2. PowerNurture Troubleshooting How do I see which PowerNurture campaign member(s) have errors?
  1. PowerOneView
  2. Frequently Asked Questions Does PowerOneView work with custom entities?
  3. Using PowerOneView How do I add PowerOneView to an entity in my CRM system?
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  1. PowerPhone
  2. Using PowerPhone Can I see a log of the calls made with PowerPhone?
  3. Using PowerPhone How can I check that my TAPI driver is working?
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  1. PowerPhoto
  2. Frequently Asked Questions Can I have more than one PowerPhoto pane on a record?
  3. Using PowerPhoto Can I set a default image for the record or the PowerPhoto pane?
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  1. PowerSchedule
  2. Frequently Asked Questions Can I give PowerSchedule a test-run before I decide to purchase it?
  3. Frequently Asked Questions How is PowerSchedule different from PowerZapEvent?
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  1. PowerScore
  2. Importing PowerScore How do I import an add-on?
  3. Importing PowerScore How do I register the add-on?
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  1. PowerShare
  2. Frequently Asked Questions Can I send a PowerShare bundle to multiple people at the same time?
  3. Frequently Asked Questions Does PowerShare collaborate with SharePoint documents?
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  1. PowerSMS
  2. Frequently Asked Questions Are there any regulations associated to sending SMS messages to people in my CRM system?
  3. Frequently Asked Questions Can my SMS account be connected to more than one CRM system?
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  1. PowerSocial
  2. Frequently Asked Questions Can you post to more than one Twitter profile at a time?
  3. Frequently Asked Questions How do I decide who the post is coming from?
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  1. PowerSurvey
  2. Frequently Asked Questions Are survey responses encrypted when the data is passed from the browser to my CRM?
  3. Frequently Asked Questions Can I add a logo or banner image at the top of my survey?
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  1. PowerSurveyPlus
  2. Frequently Asked Questions Can I add a logo or banner image at the top of my survey?
  3. Using PowerSurveyPlus Can I hide the progress bars on a survey in PowerSurveyPlus?
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  1. PowerWebForm
  2. PowerWebForm Troubleshooting After selecting the Lookup Field button for the Map Field, there are no form fields displayed. How can I fix this?
  3. Using PowerWebForm Can I add my own styling to the web form?
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  1. PowerWebTraffic
  2. Using PowerWebTraffic Are there any dashboards to see the web traffic?
  3. Using PowerWebTraffic Can I see a daily summary of the web traffic?
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  1. Using PowerZapEvent
  2. Frequently Asked Questions Can I customize the registration page?
  3. Frequently Asked Questions Do I have to have a ZapEvent account to use PowerZapEvent?
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