How do I request support for my questions or concerns?

How do I request support for my questions or concerns?

Solution

You can request support for your questions or issues with your PowerPack trial or subscription, by creating a case in our PowerCare portal. The portal will allow you to create, track and view new & old cases.

To get started, create an account in our PowerCare portal if you do not already have one.

Select the Create Account tab and complete the fields before pressing the Create Account button.

On the next screen, complete the remaining information fields and check the Captcha box, then select the Create Account button.

Finally, you will see the confirmation screen that you will receive an activation email to complete your registration. Once the email is received, follow the instructions to activate your account and log into the PowerCare portal.

Once logged into the portal, you will notice navigation on the left side of the screen. You can create support cases for issues and questions related your PowerPacks under the Support section by selecting the PowerPack Support option.

Under the PowerPack Support section you will be able to View Existing Cases and Create New PowerPack Cases. If you would like to create a case, simply click “Create New PowerPack Case,” which will open a new case form.

On the PowerPack Case fill out the Details section indicating which PowerPack you are having issues with, what type of issue you are experiencing, a description of the issue, and if you have screen shots of the issue those can also be uploaded. Once you have filled out all of your information select submit at the bottom of the screen and the case will be created.

Once the case is submitted the PowerPack team will be notified and will work the cases in the order that they are received, unless it is a critical issue. You should receive an initial response within 24 hours of creating your case.

Under the PowerPack section you will see the PowerPack Add-ons section which will list each of the PowerPacks that you are currently using along with the Registered Date, Subscription Status and Expiration Date.

 

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Topic Information
  • Topic #: 30110-539
  • Date Created: 04/25/2016
  • Last Modified Since: 08/23/2017
  • Viewed: 1575